%0 Journal Article
%T Customer-oriented service tools: theoretical and applied aspects
%A Golskaya, J.N.
%A Osipova, A.P.
%K customer orientation, customer-oriented service, customer, tool, service quality, services, staff, customer needs, customer loyalty, CRM system, NPS (Net Promoter Score), CSI (Customer Satisfaction Index), Big Data
%J Journal of Applied Research
%D 2026
%N 
%P 0
%I ITBO University