TY  JOUR
TI  Customer-oriented service tools: theoretical and applied aspects
KW  customer orientation
KW  customer-oriented service
KW  customer
KW  tool
KW  service quality
KW  services
KW  staff
KW  customer needs
KW  customer loyalty
KW  CRM system
KW  NPS (Net Promoter Score)
KW  CSI (Customer Satisfaction Index)
KW  Big Data
JO  Journal of Applied Research
AU  Golskaya, J.N.
AU  Osipova, A.P.
PY  2026
IS  
PB  ITBO University