TY  JOUR
TI  Customer Experience Management in Tourism and Hospitality Organizations: An Analytical Review of Terminology
KW  consumer journey
KW  customer journey
KW  contact points
KW  shopping cycle
KW  user experience
KW  customer experience
KW  consumer experience management
KW  customer experience emotionalization
KW  accumulated mass of customer experience
KW  travel products and hospitality services
JO  Journal of Applied Research
AU  Marchenko, T.I.
PY  2026
IS  
PB  ITBO University