00554naa#a2200181#i#450# EN\\bibl\126528 20260709133100.4 2782-4586 20260630b2026####ek#y0engy0150####ca RU Features of process management in trade and service companies Journal article Moscow ITBO University 2026 8 с. Journal article local Semenova Liliya Vyacheslavovna Mal'sagova Hava Sultanovna Gulmagomedova Gulzar Akhmedullakhovna zhpi.ru